Entries by Stephanie Kramer

Conflict Management: The Art of the Sincere Apology

We’re human. As much as we would like to believe we are perfect, we are fallible. One of the most crucial elements of conflict management is the ability to sincerely apologize. Unfortunately, despite our best efforts, our imperfections are sometimes most evident in our human interactions. We stumble and cause damage to friends, family, neighbors, […]